SHIPPING TO ESTONIA
IF MAKING AN ORDER OF 50€ OR MORE, SHIPPING IS FREE!
For orders under 50€, an additional shipment cost of 2-3€ will be applied to your order. We mainly use the services of SmartPost and Omniva for shipments within Estonia. You can make your preferred selection via the shopping cart.

After we receive your payment confirmation, we will ship the product out within 1-2 work days. If you ordered an engraving for your product, the shipment may take a little longer than expected. A slightly longer shipment should be taken into account for eyeglasses as well, as your lenses and frame will need to be prepared based on a special order.
The shipment times of products vary with workload and the availability of merchandise. You can check the individual shipment time for a particular product via the shopping cart before making a purchase.

Prosawood is responsible for the merchandise until it has been handed over to our logistics partner. We do not take responsibility for any delays in shipment. This is due to circumstances that Prosawood cannot foresee or influence.

 

INTERNATIONAL SHIPPING
IF MAKING AN ORDER OF 100€ OR MORE, SHIPPING IS FREE!
For orders under 100€, an additional shipment cost of 5€ will be applied to your order.

After we receive your payment confirmation, we will ship the product out within 1-2 work days. If you ordered an engraving for your product, the shipment may take a little longer than expected. A slightly longer shipment should be taken into account for eyeglasses as well, as your lenses and frame will need to be prepared based on a special order.

International orders will likely arrive within 5–10 workdays from the purchase date.

The shipment times of products vary with workload and the availability of merchandise. You can check the individual shipment time for a particular product via the shopping cart before making a purchase.

To track your shipment, enter your order number on the homepage of the company whose shipping option you selected. You may need to wait a few days for the information on those sites to update.

Prosawood is responsible for the merchandise until it has been handed over to our logistics partner. We do not take responsibility for any delays in shipment. This is due to circumstances that Prosawood cannot foresee or influence.

CUSTOMS & TAXES
There are no customs or other taxes for shipments within the European Union. Outside the European Union, some taxes may apply for which Prosawood will not be responsible. Because taxes are enforced by local customs offices, taxes may differ from country to country.

 

RETURNING A PRODUCT
Unused products purchased via the Prosawood website can be returned within 14 days of the date of receipt. When returning a product, please keep in mind the following:

 

GUARANTEE
Prosawood’s products come with a two-year guarantee, beginning the date of purchase. This guarantee covers all manufacturing defects. If the product does not work as intended due to a design or manufacturing flaw, we will repair it or replace it for free, as long as the warranty has not yet expired.

The guarantee is not valid for damage due to a product’s natural wear and tear or improper usage by the owner. Examples of cases not covered by our guarantee are scratches, broken glass, dead batteries, worn-out wristbands, etc. You must be able to produce a purchase receipt for this guarantee to apply. You can find the guarantee form here.